No, you won’t need to provide us with any card numbers. You only need to set up a Direct Debit so you can join in minutes.

Never! We don’t believe in contracts. You’re free to cancel any time you like, no matter how many
times you’ve used us.

A device is usually a Computer, Laptop, Tablet or Smart Phone, however we also support many other devices and peripherals such as printers, scanners, cameras etc. If you’re unsure, don’t hesitate to contact our team.

Remote support is what makes us so great! A safe way of connecting to your computer over the internet so we can help you out in minutes. You can see what we’re doing on your computer so it’s a great tool if you want to learn or be shown how to do something. Don’t worry if you haven’t used remote support before, it’s very quick and simple. If you have any questions on remote support, please contact us.

Unfortunately, there is no definitive answer to this question as it depends entirely on your fault.
After you first report the issue, we will have a Digital Care connected to your computer within the hour. We generally fix most in just 90 mins or less.

We support all operating systems over the phone or physically, however we can only provide remote support on Windows 7 and newer.

In most cases, we can use remote support and connect to your computer instantly. In the rare event, this is not possible, we can provide over the phone support or collect your device from you.

All work carried out by Digital Care is included within your plan, so it’s free! If a part needs replacing, you’ll only have to pay for the cost of the part. In general, most repairs we carry out do not require parts.

Yes, you can pay monthly or quarterly.

We will pay for the collection and return of your device, should we need to look at it physically.